Shipping policy

Shipping Policy

At MS Fragrances, we are committed to delivering your favorite fragrances safely and conveniently. Please read our shipping policy below for complete details.

Shipping Charges

  • A standard delivery charge of PKR 250 applies to all orders.

  • Shipping charges may be subject to change during special promotions or offers.

Order Processing

  • Orders are usually processed and dispatched within 1–2 business days after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • In some cases, order processing may take slightly longer due to high order volumes or unforeseen circumstances.

Delivery Time

  • Once your order has been dispatched, delivery generally takes 3–5 business days within Pakistan.

  • Delivery times may vary depending on your location, courier service, weather conditions, or other unforeseen circumstances.

  • Remote areas may require additional delivery time.

Order Confirmation

  • After placing your order, our team may contact you via phone or WhatsApp to confirm your order.

  • Please provide an active and correct contact number and complete delivery address to avoid delays.

Delivery Attempts

  • Our courier partner may make multiple delivery attempts.

  • If the customer is unavailable or provides an incorrect/incomplete address, the order may be returned to us.

  • Any additional shipping costs resulting from an incorrect address or repeated delivery attempts may be the customer's responsibility.

Delayed or Missing Orders

While we work with reliable courier services, occasional delays may occur due to circumstances beyond our control. If your order has not arrived within the expected delivery period, please contact us so we can assist you.

Damaged Package

If your package appears damaged or tampered with at the time of delivery, please contact us as soon as possible with clear photographs/videos of the package and product.

Contact Us

For any shipping-related questions or assistance, please contact us:

Email: msfragrance.pk@gmail.com
Phone: 03715691038

Thank you for shopping with MS Fragrances.